Privacy Policy

At Era Hair we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and how we safeguard your data. By using our services, you consent to the practices described in this policy.

1. Information Collection

We may collect the following types of personal information when you visit our salon or use our services:

a. Contact Information: Name, address, email address, and phone number.

b. Appointment Details: Date and time of appointments, services requested, and stylist preference.

c. Payment Information: Credit card details, billing address, and payment history.

d. Personal Preferences: Hair type, style preferences, and other related information.

e. Communications: Records of correspondence with us, including emails and phone calls.

2. How We Use Your Information

We may use your personal information for the following purposes:

a. Appointment Management: To schedule and manage your appointments.

b. Service Delivery: To provide the hair services you requested.

c. Payment Processing: To process payments for services rendered.

d. Communication: To respond to inquiries, appointment reminders, and updates.

e. Improving Services: To analyse customer preferences and improve our salon's offerings.

f. Marketing: To send promotional offers and salon updates with your consent

(you can opt out anytime).

3. Data Protection and Retention

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your data will be retained only for as long as necessary for the purposes outlined in this policy or as required by law.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with:

a. Service Providers: Trusted third parties who assist in salon operations (e.g., payment processors). b. Legal Compliance: To comply with legal obligations, such as responding to court orders or government requests.

5. Your Rights

You have the right to:

a. Access: Request access to the personal information we hold about you.

b. Correction: Request corrections to your personal information if inaccurate.

c. Deletion: Request the deletion of your personal information, subject to legal requirements.

d. Restriction: Request restrictions on the processing of your data in certain circumstances.

e. Objection: Object to the processing of your data for direct marketing purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your experience. You can adjust your browser settings to block cookies or receive notifications when they are being used.

7. Children's Privacy

We do not knowingly collect personal information from minors without parental consent.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised date will be noted at the beginning of the policy.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at hello@erahair.com.au

Last updated: 07-06-2024