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Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.

 

As a small business, last-minute cancellations and no-shows significantly impact our staff and other clients. To ensure fairness and availability for all, we require a 30% deposit to secure all bookings, which is applied to the total cost of your service on the day of your appointment.

 

Cancellations must be made via email hello@erahair.com.au or phone

(07) 3209 3291, as social media messages are too unreliable for time-sensitive changes.

 

Cancellations with at least 48 hours’ notice, will be refunded. If you have any issues please email hello@erahair.com.au. Cancellations made with less than 48 hours’ notice and no-show appointments will result in a charge of 30% of the total service cost, with no new bookings accepted until outstanding fees are resolved.

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By requesting your appointment, you acknowledge and agree to these terms, allowing us to offer fair and flexible booking opportunities for all our valued clients.

We value your time and ours.

Chatswood Central Shopping Centre 

2/16 Magellan Road 

Springwood QLD 4127

Acknowledgement of Country
At Era Hair, we acknowledge the Traditional Custodians of the land on which we operate, the Yugambeh people.
We pay our respects to their Elders past, present and emerging, and recognise their enduring connection to land, waters, and culture.
We honour their rich traditions and ongoing contributions to the local community.

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